Michigan / First Contact Restoration

First Contact Restoration

41763 Joy Rd, Canton Township, MI 48187

Offices listed on its website: 41763 Joy Rd, Canton, MI 48187

4.9★ · 95 ratings received

Call (734) 404-6859Visit websiteGoogle Maps listing
Your company? Get your free badge (+5 points)

First Contact Restoration reviews and ranking

First Contact Restoration has a 4.9 out of 5 rating from 95 ratings received. 23 reviews in the 6 months to 2026-11-03, averaging 5.0. It ranks #6 of 38 for fire and smoke in washtenaw-county, and appears on 21 of our ranked lists.

Company details

Services stated on its site
Water damage restoration, Mold remediation, Fire and smoke, Storm damage
24/7 service
Stated
IICRC certification
Stated
In business since
Not stated

Read from the company's own website on 2026-09-30. "Not stated" means we did not find it there.

Rating

4.9 out of 5, based on 95 ratings received on its public Google Business Profile, read 2026-11-03. How ratings feed the score.

Compare Score: 57 out of 100

Water-job proof10 / 14
Adjusted rating16 / 22
Recent work18 / 25
Owner replies6 / 6
Ready at night6 / 6
Distance0 / 15
Five-star bonus0 / 7
Badge on your website0 / 5
Last 90 days
6
5.0★ average
Owner replied
99%
of reviews
Mention water jobs
38%
of 88 written
Reviews read
2026-11-03
same day for all
First Contact Restoration: 1 ratings at 2018-01, 95 at 2026-112018-012026-1195
Total ratings received by month, from review dates.

Jobs customers mention

  • Ceiling leaks and water stains: 7 reviews
  • Water heater leaks: 2 reviews
  • Toilet overflows and leaks: 2 reviews
  • Burst and frozen pipes: 1 review

A customer's own words

“First Contact (Don, Joel, Jaidin, and the whole team) are first-rate. From what I understand, this is truly a family business and they act like it, which means they know that what they do impacts the business so they treat you well and fairly. They were quick to get started, transparent about pricing and what was…”

Daniel, 2026-07-09 · 5★ · Google review

One 5-star review from First Contact Restoration's own public review history, picked because it describes a specific job rather than a general compliment. Shown verbatim; nothing here is rewritten.

Most recent reviews

  • “I’ve worked with First Contact Restoration twice now and they’re great to work with. They’re very communicative and arrive at their appointments on time. Very friendly and helpful…”

    Hiran Deraniyagala, 2026-10-14 · 5★ · Google review

  • “Joel came out within the day to test an area of my kitchen and crawlspace that showed signs of possible mold. Sure enough there was mold there and he was able to come back quickly…”

    Bridgette, 2026-10-08 · 5★ · Google review

  • “We had a problem with both mice and mold in our attics. First Contact Restoration were either available every time we called or returned our calls promptly. Don Baumer of FCR…”

    Rob Paul, 2026-09-29 · 5★ · Google review

The three most recent written reviews, whatever their rating. Excerpts are shortened.

Compared with nearby companies

Ranked next to First Contact Restoration on the fire and smoke list for washtenaw-county.

Where it ranks

Service area

Towns named on its own website: Birmingham, Novi, Northville, South Lyon.

FAQ

Where does First Contact Restoration rank?

First Contact Restoration ranks #6 of 38 on our fire and smoke list for washtenaw-county, by the same published formula used for every company.

Does First Contact Restoration offer 24/7 service?

Its own website states 24/7 service (read 2026-09-30).

Is this your company? Claim this free profile.

  • Get the Owner Verified mark and 50 points added to your score.
  • Correct your services, hours and service area.
  • Get your badge and the code to add it to your website.

Free, and the same rule for every company. We confirm within 24 hours.