Michigan / Kustom Disaster Restoration

Kustom Disaster Restoration

155 Factory Rd, Michigan Center, MI 49254

4.8★ · 246 ratings received

Call (517) 764-7555Visit websiteGoogle Maps listing
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Kustom Disaster Restoration reviews and ranking

Kustom Disaster Restoration has a 4.8 out of 5 rating from 246 ratings received. 14 reviews in the 6 months to 2026-11-03, averaging 4.7. It ranks #9 of 38 for fire and smoke in washtenaw-county, and appears on 6 of our ranked lists.

Company details

Services stated on its site
Water damage restoration, Mold remediation, Fire and smoke, Storm damage
24/7 service
Stated
IICRC certification
Not stated
In business since
Not stated

Read from the company's own website on 2026-09-30. "Not stated" means we did not find it there.

Rating

4.8 out of 5, based on 246 ratings received on its public Google Business Profile, read 2026-11-03. How ratings feed the score.

Compare Score: 55 out of 100

Water-job proof12 / 14
Adjusted rating13 / 22
Recent work15 / 25
Owner replies4 / 6
Ready at night4 / 6
Distance0 / 15
Five-star bonus7 / 7
Badge on your website0 / 5
Last 90 days
8
4.5★ average
Owner replied
68%
of reviews
Mention water jobs
25%
of 218 written
Reviews read
2026-11-03
same day for all
Kustom Disaster Restoration: 2 ratings at 2017-01, 246 at 2026-112017-012026-11246
Total ratings received by month, from review dates.

Jobs customers mention

  • Ceiling leaks and water stains: 3 reviews
  • Burst and frozen pipes: 3 reviews
  • Toilet overflows and leaks: 2 reviews
  • Dishwasher leaks: 1 review

A customer's own words

“I had a somewhat tragic (to me) flood at my house due to loss of power. Of course this happened on a Friday coming into a holiday weekend. Kustom sent out Steve Kiss to assess and begin handling the situation. Steve was compassionate, had a great attitude and was all around amazing and stayed late busting his butt to…”

Rachele Evers, 2024-09-04 · 5★ · Google review

One 5-star review from Kustom Disaster Restoration's own public review history, picked because it describes a specific job rather than a general compliment. Shown verbatim; nothing here is rewritten.

Most recent reviews

  • “Terrible scheduling, over priced, project manager was flaky and deceptive. Had to redo the work, it was so poorly done the first time. Would not recommend.”

    maddy little, 2026-10-21 · 1★ · Google review

  • “Did a wonderful job on our shed and garage after a flood we had. Helped us gets cleaning supplies and fans quickly, and did amazing work!”

    Rachel Ferguson (Nursing), 2026-10-01 · 5★ · Google review

  • “I must say kustom disaster restoration rocks! They definitely earned five stars from me they have an amazing team they do amazing work I couldn't have done it without them any…”

    Patricia Moore, 2026-09-11 · 5★ · Google review

The three most recent written reviews, whatever their rating. Excerpts are shortened.

Compared with nearby companies

Ranked next to Kustom Disaster Restoration on the fire and smoke list for washtenaw-county.

Where it ranks

FAQ

Where does Kustom Disaster Restoration rank?

Kustom Disaster Restoration ranks #1 of 19 on our fire and smoke list for jackson-county, by the same published formula used for every company.

Does Kustom Disaster Restoration offer 24/7 service?

Its own website states 24/7 service (read 2026-09-30).

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