Michigan / SERVPRO of Southwest and Northwest Grand Rapids
SERVPRO of Southwest and Northwest Grand Rapids
2051 Pine Ridge Dr, Jenison, MI 49428
4.8★ · 206 ratings received
SERVPRO of Southwest and Northwest Grand Rapids reviews and ranking
SERVPRO of Southwest and Northwest Grand Rapids has a 4.8 out of 5 rating from 206 ratings received. 19 reviews in the 6 months to 2026-10-01, averaging 4.5.
Company details
- Services stated on its site
- Water damage restoration, Mold remediation, Fire and smoke, Sewage cleanup, Storm damage
- 24/7 service
- Stated
- IICRC certification
- Stated
- In business since
- 1967
Read from the company's own website on 2026-10-01. "Not stated" means we did not find it there.
Rating
4.8 out of 5, based on 206 ratings received on its public Google Business Profile, read 2026-10-01. How ratings feed the score.
Compare Score: 59 out of 100
- Last 90 days
- 8
- 4.5★ average
- Owner replied
- 100%
- of reviews
- Mention water jobs
- 40%
- of 154 written
- Reviews read
- 2026-10-01
- same day for all
Jobs customers mention
- Ceiling leaks and water stains: 4 reviews
- Water heater leaks: 3 reviews
- Dishwasher leaks: 3 reviews
- Toilet overflows and leaks: 2 reviews
- Refrigerator and ice maker line leaks: 1 review
A customer's own words
“We had the unfortunate need for ServePro when a pipe leaked in our basement... causing water to soak the walls and our newly installed carpeting. It was a holiday weekend and there was mold, pretty much my worst nightmare! Randy responded very quickly, was kind, and professional. He explained his process thoroughly…”
melissa wedberg, 2019-09-04 · 5★ · Google review
One 5-star review from SERVPRO of Southwest and Northwest Grand Rapids's own public review history, picked because it describes a specific job rather than a general compliment. Shown verbatim; nothing here is rewritten.
Most recent reviews
“Frank’s Restaurant in Zeeland, MI thanks you! We are 100 years and counting - thanks to your post-fire restoration. With Gratitude, On Behalf of Frank’s, Teresa”
teresa vz, 2026-09-24 · 5★ · Google review
“Minor water damage - Fantastic staff each time they came over. They were very efficient and considerate of my home. It also looked like they took very good care of their…”
Brent VanSteenkiste, 2026-08-24 · 5★ · Google review
“Every person I spoke with was kind and knowledgeable. They have done a great job. Highly recommend”
Charity Amante, 2026-08-17 · 5★ · Google review
The three most recent written reviews, whatever their rating. Excerpts are shortened.
Where it ranks
- #11 of 39 on kent-county
- #4 of 33 on ottawa-county
- #11 of 33 on kent-county
- #6 of 27 on ottawa-county
- #7 of 29 on kent-county
- #2 of 24 on ottawa-county · Top-rated 2026
FAQ
Where does SERVPRO of Southwest and Northwest Grand Rapids rank?
SERVPRO of Southwest and Northwest Grand Rapids ranks #2 of 24 on our fire and smoke list for ottawa-county, by the same published formula used for every company.
Does SERVPRO of Southwest and Northwest Grand Rapids offer 24/7 service?
Its own website states 24/7 service (read 2026-10-01).
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